Help Desk Manager

Company Name:
Manage IT helpdesk employees
Support all IT projects
Coordinate procurement with identified vendors
Coordinate escalation of IT issues
Manage ticket management system, reports, team review
Manage during/after-hour, weekend, holiday scheduling of team to ensure coverage for 24x7x365 with SLA
Mentor helpdesk techs to include: providing demonstrations, training, and process review
Other projects as assigned
PC imaging for new and replacement devices
PC software installation including Operating System upgrades
Managing User Access to network and software in accordance with policies

Bachelor degree or 5+ years of demonstrated experience managing help desk comprised of >5 technicians
A wide degree of flexibility, creativity and latitude and professionalism is expected
Ability to multi-task while maintaining attention to detail
Microsoft certification for Windows Operating System or certification to be achieved within 1 year of hiring date
Ability to perform travel to facilities; often requiring overnight stay
Ability to work as well as part of a team
Ability to work at industrial locations and at high elevations including ladders, man-lifts, scaffolding above 20' high
Ability to prioritize workload, perform under pressure in a fast-paced environment and relate to customers/outside contacts and fellow employees
Experience with the following technologies:
Windows operating systems (server and workstation)
Linux operating system
Apple OSX and IOS
Networking and OSI Model
Android, Blackberry, IOS, mobile platforms
Please Contact:
Sally Stavola Recruiter, Talon Search
202 Carnegie Center, Suite 304
Princeton, NJ 08540
O: 609-454-4804
I www.talonpro.com

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