Hotel Front Desk Agent
4.
0 Blue Bell, PA Blue Bell, PA Part-time Part-time $17 - $18 an hour $17 - $18 an hour 1 day ago 1 day ago 1 day ago Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment.
An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants.
Applicants with experience working for first-class hospitality organizations will be strongly considered.
JOB
Summary:
If you are friendly, pleasant, and committed to high standards of customer service with attention to detail, we invite you to join our team.
We operate a busy hotel, and are looking for a reliable and charming Front Desk Attendant.
We want smiles, dedication, and the ability to create a comfortable upscale atmosphere for our customers.
Front Desk Agents make the first impression on our guests by extending a warm welcome and a friendly smile, and additionally provide information about the hotel and local area.
Front Desk Agents are responsible for guest check-ins and check-outs.
They work closely with all hotel departments, particularly our Sales team, Restaurant and Wedding planners.
You must be available to work any day of the week including holidays.
Must be available to work a minimum of 3 Days (24 hours per work) and able to work the following shifts.
(3:
00 PM- 11:
30 PM) with the availability to work the overnight shift (11 PM - 7:
30 AM) on occasion.
This role will undergo a pre-employment background and drug screen Front Desk Agent Functions:
Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
Registers guests and complies with special requests whenever possible Keeps the front desk organized and clean Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
Accurately and efficiently inputs information into computer systems Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc.
at the front desk Monitoring the lobby and making sure it is up to Hansen Hospitality standards Fulfills guests' requests (i.
e.
places phone calls, holds letters or packages, etc.
) Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff Attends and participates in all training sessions and team meetings Develops and maintains positive working relationships with others while listening and responding in an appropriate manner Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct Notifies and reports any problems or concerns to management Reports to Front Desk Manager Night Auditor Functions:
Same as above to also include Ensure that no-show revenue is maximized through consistent and accurate billing.
Audit and balance reports from the day shifts Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Run EOD computer functions so they are complete by the end of the shift Prepare guest bills for next-day checkouts and process reservation cards Balance cash drawers and record receipts Posts room charges and taxes to guest accounts.
Transfer charges and deposits to master accounts.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
Verifies that room rates are correct and posts those rates to guest accounts.
Tracks room revenues, occupancy percentages, and other front office statistics.
Follow the End of Day / Night Audit Checklist Performs wake-up calls.
Run end of day process in property management software (PMS).
Essential Requirements:
Must be at least 18 years old High School Diploma or Equivalent Hospitality Management Student or graduate (Preferred) Possess a basic knowledge of excellent service standards as well as etiquette.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events) Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures Understands and monitors room status information Knows room locations, types of rooms available and room rates Mandatory compliance with all safety regulations, procedures, policies, and rules Regular and predictable attendance.
Always arrives punctually in full uniform with a neat & professional appearance Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance Must be able to multitask several different actions at once.
Experience with a full-service hotel/guest relations preferred Experience cashiering is preferred Fluency in a foreign language is a plus Job Type:
Part-time Pay:
$17.
00 - $18.
00 per hour Schedule:
Day shift Holidays Night shift Work setting:
In-person Ability to commute/relocate:
Blue Bell, PA 19422:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Will you be willing to undergo a pre-employment background and drug test? Are you 18 years of age or older? Education:
High school or equivalent (Required)
Experience:
Front desk:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
Registers guests and complies with special requests whenever possible Keeps the front desk organized and clean Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
Accurately and efficiently inputs information into computer systems Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc.
at the front desk Monitoring the lobby and making sure it is up to Hansen Hospitality standards Fulfills guests' requests (i.
e.
places phone calls, holds letters or packages, etc.
) Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff Attends and participates in all training sessions and team meetings Develops and maintains positive working relationships with others while listening and responding in an appropriate manner Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct Notifies and reports any problems or concerns to management Reports to Front Desk Manager Same as above to also include Ensure that no-show revenue is maximized through consistent and accurate billing.
Audit and balance reports from the day shifts Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Run EOD computer functions so they are complete by the end of the shift Prepare guest bills for next-day checkouts and process reservation cards Balance cash drawers and record receipts Posts room charges and taxes to guest accounts.
Transfer charges and deposits to master accounts.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
Verifies that room rates are correct and posts those rates to guest accounts.
Tracks room revenues, occupancy percentages, and other front office statistics.
Follow the End of Day / Night Audit Checklist Performs wake-up calls.
Run end of day process in property management software (PMS).
Must be at least 18 years old High School Diploma or Equivalent Hospitality Management Student or graduate (Preferred) Possess a basic knowledge of excellent service standards as well as etiquette.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events) Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures Understands and monitors room status information Knows room locations, types of rooms available and room rates Mandatory compliance with all safety regulations, procedures, policies, and rules Regular and predictable attendance.
Always arrives punctually in full uniform with a neat & professional appearance Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance Must be able to multitask several different actions at once.
Experience with a full-service hotel/guest relations preferred Experience cashiering is preferred Fluency in a foreign language is a plus Day shift Holidays Night shift In-person Blue Bell, PA 19422:
Reliably commute or planning to relocate before starting work (Required) Will you be willing to undergo a pre-employment background and drug test? Are you 18 years of age or older? High school or equivalent (Required) Front desk:
1 year (Preferred) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Blue Bell, PA Blue Bell, PA Part-time Part-time $17 - $18 an hour $17 - $18 an hour 1 day ago 1 day ago 1 day ago Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment.
An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants.
Applicants with experience working for first-class hospitality organizations will be strongly considered.
JOB
Summary:
If you are friendly, pleasant, and committed to high standards of customer service with attention to detail, we invite you to join our team.
We operate a busy hotel, and are looking for a reliable and charming Front Desk Attendant.
We want smiles, dedication, and the ability to create a comfortable upscale atmosphere for our customers.
Front Desk Agents make the first impression on our guests by extending a warm welcome and a friendly smile, and additionally provide information about the hotel and local area.
Front Desk Agents are responsible for guest check-ins and check-outs.
They work closely with all hotel departments, particularly our Sales team, Restaurant and Wedding planners.
You must be available to work any day of the week including holidays.
Must be available to work a minimum of 3 Days (24 hours per work) and able to work the following shifts.
(3:
00 PM- 11:
30 PM) with the availability to work the overnight shift (11 PM - 7:
30 AM) on occasion.
This role will undergo a pre-employment background and drug screen Front Desk Agent Functions:
Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
Registers guests and complies with special requests whenever possible Keeps the front desk organized and clean Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
Accurately and efficiently inputs information into computer systems Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc.
at the front desk Monitoring the lobby and making sure it is up to Hansen Hospitality standards Fulfills guests' requests (i.
e.
places phone calls, holds letters or packages, etc.
) Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff Attends and participates in all training sessions and team meetings Develops and maintains positive working relationships with others while listening and responding in an appropriate manner Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct Notifies and reports any problems or concerns to management Reports to Front Desk Manager Night Auditor Functions:
Same as above to also include Ensure that no-show revenue is maximized through consistent and accurate billing.
Audit and balance reports from the day shifts Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Run EOD computer functions so they are complete by the end of the shift Prepare guest bills for next-day checkouts and process reservation cards Balance cash drawers and record receipts Posts room charges and taxes to guest accounts.
Transfer charges and deposits to master accounts.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
Verifies that room rates are correct and posts those rates to guest accounts.
Tracks room revenues, occupancy percentages, and other front office statistics.
Follow the End of Day / Night Audit Checklist Performs wake-up calls.
Run end of day process in property management software (PMS).
Essential Requirements:
Must be at least 18 years old High School Diploma or Equivalent Hospitality Management Student or graduate (Preferred) Possess a basic knowledge of excellent service standards as well as etiquette.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events) Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures Understands and monitors room status information Knows room locations, types of rooms available and room rates Mandatory compliance with all safety regulations, procedures, policies, and rules Regular and predictable attendance.
Always arrives punctually in full uniform with a neat & professional appearance Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance Must be able to multitask several different actions at once.
Experience with a full-service hotel/guest relations preferred Experience cashiering is preferred Fluency in a foreign language is a plus Job Type:
Part-time Pay:
$17.
00 - $18.
00 per hour Schedule:
Day shift Holidays Night shift Work setting:
In-person Ability to commute/relocate:
Blue Bell, PA 19422:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Will you be willing to undergo a pre-employment background and drug test? Are you 18 years of age or older? Education:
High school or equivalent (Required)
Experience:
Front desk:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
Registers guests and complies with special requests whenever possible Keeps the front desk organized and clean Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
Accurately and efficiently inputs information into computer systems Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc.
at the front desk Monitoring the lobby and making sure it is up to Hansen Hospitality standards Fulfills guests' requests (i.
e.
places phone calls, holds letters or packages, etc.
) Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff Attends and participates in all training sessions and team meetings Develops and maintains positive working relationships with others while listening and responding in an appropriate manner Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct Notifies and reports any problems or concerns to management Reports to Front Desk Manager Same as above to also include Ensure that no-show revenue is maximized through consistent and accurate billing.
Audit and balance reports from the day shifts Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Run EOD computer functions so they are complete by the end of the shift Prepare guest bills for next-day checkouts and process reservation cards Balance cash drawers and record receipts Posts room charges and taxes to guest accounts.
Transfer charges and deposits to master accounts.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
Verifies that room rates are correct and posts those rates to guest accounts.
Tracks room revenues, occupancy percentages, and other front office statistics.
Follow the End of Day / Night Audit Checklist Performs wake-up calls.
Run end of day process in property management software (PMS).
Must be at least 18 years old High School Diploma or Equivalent Hospitality Management Student or graduate (Preferred) Possess a basic knowledge of excellent service standards as well as etiquette.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events) Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures Understands and monitors room status information Knows room locations, types of rooms available and room rates Mandatory compliance with all safety regulations, procedures, policies, and rules Regular and predictable attendance.
Always arrives punctually in full uniform with a neat & professional appearance Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance Must be able to multitask several different actions at once.
Experience with a full-service hotel/guest relations preferred Experience cashiering is preferred Fluency in a foreign language is a plus Day shift Holidays Night shift In-person Blue Bell, PA 19422:
Reliably commute or planning to relocate before starting work (Required) Will you be willing to undergo a pre-employment background and drug test? Are you 18 years of age or older? High school or equivalent (Required) Front desk:
1 year (Preferred) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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