Senior Desktop Engineer
Senior Desktop EngineerBlue Bell, PA12
months ongoing ContractHybrid role - 3 days remote/2 days onsitePay range= $60 - $65/hourSend resume to asim dot ghosh at insourcenow dot com Responsibilities Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.
Test and deploy hardware and software solutions.
Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
Identify issues, propose solutions and test new technologies or process changes.
Provide best-in-class, white-glove customer service over the phone/email and in person.
Track and thoroughly detail technology issues through ticketing system.
Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content.
Proactively reach out to customers about their technology needs and address issues before they occur.
Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Actively support and engage in the mission and goals of the College of Veterinary Medicine.
You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.
Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.
Requirements Proven excellence in customer service, interpersonal, customer-facing skills.
7 years of experience administering MS Office 365, MS Intune, MS Teams, Active Directory/Group Policy.
Experience administering VDI (such as VMware Horizon), MDM (such as MobileIron) and MFA platforms.
Strong listening and problem-solving skills.
Strong experience troubleshooting complex Windows 10 operating system issues.
Experience using PowerShell for scripting and automation.
Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools.
Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.
Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
End user-focused, excellent communication skills, and best-in-class customer support.
BSc/BA in IT, Computer Science or relevant field.
Recommended Skills Active Directory Group Administration Collaborative Softwares Communication Customer Service Group Policy Estimated Salary: $20 to $28 per hour based on qualifications.
months ongoing ContractHybrid role - 3 days remote/2 days onsitePay range= $60 - $65/hourSend resume to asim dot ghosh at insourcenow dot com Responsibilities Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.
Test and deploy hardware and software solutions.
Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
Identify issues, propose solutions and test new technologies or process changes.
Provide best-in-class, white-glove customer service over the phone/email and in person.
Track and thoroughly detail technology issues through ticketing system.
Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content.
Proactively reach out to customers about their technology needs and address issues before they occur.
Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Actively support and engage in the mission and goals of the College of Veterinary Medicine.
You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.
Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.
Requirements Proven excellence in customer service, interpersonal, customer-facing skills.
7 years of experience administering MS Office 365, MS Intune, MS Teams, Active Directory/Group Policy.
Experience administering VDI (such as VMware Horizon), MDM (such as MobileIron) and MFA platforms.
Strong listening and problem-solving skills.
Strong experience troubleshooting complex Windows 10 operating system issues.
Experience using PowerShell for scripting and automation.
Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools.
Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.
Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
End user-focused, excellent communication skills, and best-in-class customer support.
BSc/BA in IT, Computer Science or relevant field.
Recommended Skills Active Directory Group Administration Collaborative Softwares Communication Customer Service Group Policy Estimated Salary: $20 to $28 per hour based on qualifications.
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